Every bookkeeper knows the feeling: you send a document request, wait three days, follow up, wait again, follow up again — and the client finally sends half of what you asked for. This cycle is not a minor annoyance. It is a structural problem that is draining your time, capping your revenue, and burning you out. This article quantifies exactly how much the document chase is costing your practice (with an interactive calculator), diagnoses the specific gaps in your onboarding process (with an interactive grader), explains the psychology behind why clients don't respond, and lays out a step-by-step system to eliminate document chasing entirely. If you run a bookkeeping practice and you are tired of writing 'just following up' emails, this is the most important thing you will read this quarter.